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My dad died on 2-8-11 and I went in to your branch in Downey Ca., that I was on the account to aways be able to help my dad since he was legally blind and 93yrs. Asj;ay verofoed the account. I took the trust with me and my Brother to close the account and talk to Ashlay Droran and he said I was on the account and the trust and my brother was not needed I asked are you sure and he said yes. Have this form notorized and bring back 4-5-11. Next day 4-6-11 brought it back. Jennifer Hercules started and called your legal dept and they said it was the trust and they could not do anything until monday 4-11-11 even though I had the trust and all certificates needed with me, since I had just been to B of A which they were able to handle it at the Placentcia branch without any propblems in just a few minutes, yet your branch did not know how to handle it even with your head mgr. Especially when I was just going to close it. Your legal dept. said they had to find out what to do and what forms and could not tell me until monday (4-11-11)this is what Jefnnifer said. These are Trying times for me and I do not need to go to a bank three times which should only take me a few minutes. Please RESPOND as soon as posible for I do not have time or energy to do somthing that should be easy for a Bank that must go through this at least a couple of times. They also blamed why they couldn't do it because of the Washington change which they were wonderfull to my dad.Now I am sure I will have to get my brother again since we are both on the trust and it will be his second time for no reason,He will not be happy.Please have a class to teach you help what to do without having to wait 5 days for your legal dept to figure out what to do and which forms to use just to get a few more days interest.

Edmund Ensman
(714) 743-1263
[email protected]


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