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There is NO WAY to contact a human. The recording says go to the web site. The same thing happens when calling the Canadian "support" number 1-800-267-2826 or the other US support number 1-877-474-1122. They have ignored & not responded to multiple emails. Basically "BUYER BEWARE" if you purchase a Hamilton Beach product there is NO WARRANTY SERVICE. SO if you expect them to honour the 5-year warranty on a kettle, forget it. they just lie.


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