Flag Hotels.com Customer Service Review

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I booked a room at the Wyndham supper 8 through Hotels.com on July 5th through the 6th. It appeared to be nice and clean. My sister and I came for a homegoing service and eventhough we had a conversation about it (checking for Bed Bugs but it slipped our minds, we were grieving. We get up Saturday morning and get ready for the Services when my sister noticed what she thought were bumps on the right side of her neck and her right arm. So
after looking further we immediately knew they were Bed Bugs. We went down the the front desk at check out and was told by the front desk clerk that,"No we don't have BBs and she would make a note. I got the managers card. I contacted Hotels.com
on multiple occasions including within the last hour to be told that they tried contacting the manager at the Super 8 multiple times and with no response. So, I was offered the $97 that I paid to the room in compensation for them not being able to contact the Super 8 manager. I thought about it then decided not to accept the offer in lite of the fact that aren't pushing to talk to him. Why? I'd be calling, texting, emailing or send someone. It seemed like they were willing to keep doing business with them and send customers there even though they don't know if the manager has even cleaned up the room (206). I kept saying he obviously knows the issue but is not contacting Hotels.com so what is that saying in regards to your business relationship?
I would drop him, and find another option for customers. One agent said that since I actually paid the Super 8 it's the managers responsibility to issue my refund. By the end of the conversation I was stating emphatically that I only want a refund from the Super 8 and that's all the manager has to do for me because I'll never stay there again. I next stated I wanted a Free night at nice property
The escalation team has the complaint and we'll see how this plays out. Emails with Pictures and Dr notes have been emailed to Wyndham Corp, Hotels.com and the Wyndham Super 8 manager in Three Rivers MI.


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