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My name is Debbie Hoke just bought my 4th brand new Lincoln Navigator in July for Oxmoor Lincoln in Louisville
Ky... my truck had been previously driven by the manager as a demo... only one on the lot I liked tho... did not get
a better deal.. nothing, just bought it.. Night I left with it low tire light on on right rear.. they sent me around to service
to get it full.. 4 days later low tire light again... 5 days later low tire light again... called and made an appointment for
saturday since I liver 45 minutes away and own my own auto repair shop... spent 3 hours over there for them to have found a bolt
in my tire break it down patch it and scratch my rim badly... also noticed front right wheel all scratched up took home and still
yet the right rear tire would go down... now about every 2 weeks but would go down.. now right front going down pulled it
in building and it had 3 tire plugs in right front tire and patch obviously not holding correct in right rear... I called and called and called finally they made me call my salesman who said how sorry he was and if I would bring it over on a thrusday evening
he would have it ready to pick up friday and I would get two neew tires and my wheels fixed, also my navigation wont talk and
they would do an updated program... it is now end of day tuesday no one from oxmoor has called or returned my 10 calls
it has been 4 working days... My massivly expensive truck is still sitting over there and the evill woman who is my service
writer a MARLENE has not bothered to call me or return one phone call... This is my last navigator from them and make no mistake had I have had any clue as to how bad this would be I would have bought 4 new tires myself.. I think I would figure out
better customer service than I have gotten.. Been the worst experience I have ever had..


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