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I have been trying to change my address through customer service and in the store. Your customer service is TERRIBLE. The in store personnel refers me to the number on the back of my JCP card. Currently I am on hold listening to repetitious music and a message assuring me my call is important. All I need is to talk to a person and not a menu that does not offer the solution to my request. In answer to the questions regarding friendliness and knowledge how can I respond if there was not a person to speak with? Your system is not usable. Hire real people that are helpful. I eagerly wait to here from a JCP rep. Rose Kelley 858 442 5151


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