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I WANTED TO SHARE A POSITICE EXPERIENCE.On Saturday March 3,2018 my wife and I took my 2 sons and my mother out for dinner at the Janesville WI location. It was a very busy time at the OG. Our servers name was Emily. Everything started out fine with ordering. We received our salads and bread sticks in a timely manner. We even received a visit from Manager Tina Dare as she introduced herself and asked how our salads and breadsticks were. It was refreshing to see a manager stop by all the tables and make sure all was up to our liking. The guests seemed very receptive to Manager Tina. We soon ordered our 5 entr�©es from server Emily. Approximately 45 to 50 mins. had passed since we had received our salads. I had to be to work in 45 minutes and we had a 15 minute ride back home. Our concern was that we were not going to have enough time to eat. We informed our server of our time concern and why it was taking so long. She showed genuine concern and said she would be right back. She immediately returned with Manger Tina and they apologetically explained that Emily had a computer issue when ordering our food. We said we understood but we won't have time to enjoy our meal. Tina asked us with honest concern if we wanted our meal "to go". We stated that it was probably our only option at this time. Tina apologized again and surprisingly stated that there would be NO CHARGE for the entire meal and would be back shortly with our food packaged to go. Tina and Emily returned shortly with 2 bags filled with our entr�©es, numerous bread sticks and 3 large salads. Tina even gave us a $25 gift card for our inconvenience towards our next visit. Although it was not an optimal situation we were very surprised and impressed at the efforts made to make this situation right by Manager Tina Dare. My famiky and I will definitely be back. KUTOS TO TINA AND HER STAFF AT THE JANESVILLE WIS O.G.!!!


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