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After 42 years of having a JCPenney account, and spending many thousands of dollars at the stores and catalog, I closed my account. I will no longer shop at Penneys because the customer service has progressively gotten worse. They used to have some knowledgeable experienced associates, who have gradually been replaced by "Burger King" quality employees who have zero customer service skills. The catalog department is unorganized, does not send confirmations, inconsistently includes packing slips, and one order may arrive in 5 different packages over the course of a week, with no notice such as "This is part of your order...". The crummy clerks say they cannot tell you what the balance on your account is, or verify your account number if you do not have your card! The Tallahassee, FL store is dying a slow death: it's time to pull the plug;.


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