Flag Rheem Customer Service Review

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I first tried sending an email to you but was unable to submit it so I went to the phone number printed on my water heater. I was directed to one of your customer service representatives. My question was, I have a 75 gallon Rheem water heater model number XZ75TO6FT76UO with an input of 75100 BTU's so what is the square inch requirement for outside air venting. Your representative was unable to answer my question but said that the venting requirement is in the installation manual. I beg to differ on that one as the manual I got with the water heater is some sort of generic piece of paper that doesn't address the ventilation size. As a matter of fact I can not find the name Rheem anywhere on this raggedy piece of paper. This is totally useless as an installation manual of any sort. I bought this water heater at Home Depot and would like to know if they substituted this generic manual for the original manual as I cannot believe that a responsible manufacturer like Rheem would allow a generic type manual to be distributed with any of their products. All I really need is the square inch requirements for outside air venting for this product. Thank you.


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