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Hi My name is Mark A Bradley and I live at 1646 Airport Drive in Mechanicsburg, PA 17050. First things first. I am 62 years old and have been a loyal customer to Advance Auto all of my life. You can pull up my information as proof. You will see the amount of money I have spent on parts and have Never had a problem until last night. My car battery went bad and I visited one of your stores in Enola PA. Store 511 North Enola Road 17025. The salesman name was Derek W. I purchased a Btry-plat AGM Atoc 10310832 34 AGM for $ 171.99. I measured the battery in my car and got the new battery and took it home. I told the salesman Derek that I would install the battery due to the weather was below freezing and although the store stated they will install the new battery per police I had a garage and felt pity on the salesman getting frozen installing it. This can all be verified by the salesman if called. After removing the battery from the car I noticed the neg and pos posts were on the wrong side of the battery so I quickly returned the battery within 10 minutes. Also verified by the salesman. The posts still had the plastic covering on it that were not removed. I asked for the battery to be replaced with the same battery with the posts on the correct side and was refused. Derek stated once I left the store the battery could not be replaced. I all but begged and was refused. I was told by Derek that I needed to purchase another battery for $ 171. 99 and basically eat the old battery. I mentioned it was my fault that the battery was purchased with the posts on the wrong side however it was literally 10 minutes and the battery was not installed in the car. He told me this transaction was final and although it was only 10 min it did not matter. The attitude began at this point. He told me I made the mistake and that was the end. I politely asked another man behind the coulter to help me and he stated he had to listen to the manager Derik. I asked Derek to look at the battery and he walked away from me. I had to replace the wires from the battery to the starter and also the ground wire which was expensive and time consuming in 10 degree weather for at least an hour. I was told that one of the servicemen behind the counter just had to work outside in the cold and if he could do this so could I. This can be verified with a call to the store.

Now, being a professional in a hospital and dealing with people , I would have never done this to anyone. Derik was ignorant and did not care if I made a mistake at all getting the wrong battery. He stated this is policy and walked away and waited on other customers. I cannot believe this manager acted the way he did to a customer. That is a lot of money and to state You just need to purchase a another battery for all but 200.00 is totally ridiculous. I do understand police however to also state it cannot be exchanged for the correct battery and I can call corporate if I chose to was point blank ignorant. So the job was completed and it does work so now this is completed. I just wanted to allow you at corporate to understand this transaction and hopefully it makes it to someone that will actually care for a customer. I hope this letter is read by someone in charge an this does not happen to others.

Mark


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