Flag Frigidaire Customer Service Review

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BUYER BEWARE FRIGIDAIRE DOES NOT STAND BEHIND THEIR PRODUCTS: In May 2014 I purchases a Frigidaire Gallery Refrigerator Model FGHC2331PH. In December 2017 I noticed rust on the back of the unit near the ice maker. When researched on line I found Frigidaire has known about this problem since 2015. The unit does not have sufficient insulation. There is a repair kit available however it can only be purchased and installed by a Frigidaire authorized repair person. I contacted Frigidaire customer service and exchanged e mails with Elizabeth G. Initially she requested pictures and additional information. She led me to believe Frigidaire would take care of the problem and I needed to provide dates I would be available so a technician could diagnose and repair the appliance. She later rescinded her offer and indicated my appliance is out if warranty and Frigidaire will not take care of this known problem. Frigidaire being aware of this problem should take care of it no questions asked. Bottom line do not purchase any Frigidaire appliances as they do not stand behind their products even when they know there is a problem.

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