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Hello, I shop at Kmart in Macon, Ga quite reguarly regardless of the rude and unpleasant shopping experience because it doesn't bother me. However, Saturday evening I witnessed something quite rude and disrespectful from one of your managers. She was called up front to handle a situation from a teenage girl and her mother. I had just walked in and witnessed everything. Apparently, there was a misticketed product marked in correctly and the teenage girl was upset and asked for a refund. YOUR MANAGER NAMED SUSAN told that poor girl to learn to read and review things before you pay because there are signs throughout the store saying no refund and final. That was unnecessary to say that. The mother of the child grew angry when this was said and words werw exchanged between both. The girl and her mother eventually left livid. I overheard the manager call that child and her mother some vile words even though they had left the building. She also said something of the nature that she couldn't wait to shut this d*** building down cause she was tired of this s*** and d*** fools like them. I grew horrified and left because I was with my child. That was not the way to handle that situation and praise GOD that he is allowing that atmosphere and building to shut. Negative demons like that are not worth my money. I believe EVERYTHING happens for a reason and this atmosphere will not be good for anything. I hope Susan never works in the public eye again!!! She is not fit to speak to anyone or manage anything. Signed, an observant customer never shopping at any Kmarts ever again.


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