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I took up the previous posters challenge to find a phone number that actually works and talk to someone who deals with technical support so I could get my defective headphones replaced. Let me take you through my journey...

Creative Labs' website has no record of any phone number whatsoever. Any sort of link that you think would take you to a phone number leads you back to the generic technical support page.

I tried the phone numbers listed at the top of this page. No luck. Pushing '1' as told by the site actually lead to an instant disconnect. I tried it twice since I couldn't believe that pushing the number would really disconnect me.

Then I did a Google Maps search of their offices. I found them in the Bay Area and called. Several times. I don't think they even have an operator. They did however, have a company directory, which I dialed 'Smith' thinking that is a common name and maybe they could direct me. I was right! But alas, Ms. Smith's line took me directly to a voice-mail box which was conveniently full.

Finally dialed the number provided by a user down the line on this site which is 405.742.6622 and talked to a tired sounding man likely from Africa based on his accent. He did finally get me set up with an RMA and a means to get a replacement.

Time elapsed? 1/2 hour.

I'll admit, the headphones were great until they lost all their sound. But, I'm sincerely flabbergasted that a company would literally install a labyrinth in attempt to thwart paying customers from receiving justified service from them. It's pretty appalling, really.

I won't ever buy something from them again that is worth more than, well, $30.


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