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I called Volvo customer service center in NJ regarding how to update navigation system. And I was told the dvd of map upgrades I got was expired. And 2nd dvd never arrived at my home. The customer service staff told me even I have received 2nd map upgrade dvd it was also expired too. Now I need to pay $ to download a software in order to upgrade my navigation system. She also emphasized that no customer like me made such a call, and no customer like me never upgrade map after receiving dvd. I explained to her that the upgrades need me to turn my car on for a couple of hours and I was too busy. And again she said no one like me, everyone did it. She startED to argue and I felt she was rude and didn't care about Volvo's reputation. This is the first time I call Volvo customer service and I will give their service 1 star due to the rude staff.


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