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Absolutely maddening! They are impossible to reach now. They suggest a link "call us" that gives no phone number. After hunting via Google, I found a phone number with a voice that says, "You can talk to me just like I'm a real person," and then said she'd refer me to the "next available agent." As I hold and listen to dead air, I'm watching the seconds and minutes increase (now at 23+ minutes and counting) while my phone battery decreases concurrently. I've been a customer for more than 10 years, mostly for books - more than $1,000 worth over the years - and all I want is to find out why all the photos that I've watched get uploaded today won't show up in the albums they were uploaded into. What is happening to Shutterfly?!! Grrrrrrrrrr!


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