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Long story, will keep as short as I can. Night of 11/18 went to order 3 items I'd picked out that evening, plus a few that had been residing in my cart. When I tried to View Cart, it would only show me my most recent 3 items. I called Customer Service and asked how I could see my other 5 items in cart. He said I couldn't. I expressed frustration. He said I should have written my items down before I put them in my cart. Put me on hold. Came back and said reason I couldn't see items in my cart is because they were out of stock. How could he say this when he didn't know what the items were? Nor did I. Put me on hold again, forever. Finally hung up on me. I called back and they were closed. Next morning called and asked for supervisor. Girl would not connect me until I told her whole story. Told her guy in question's name was Shawn. She said there could be "50 Shawns" working there. I begged her to put me through to a supervisor. Now here's something very mysterious -- she said, "Okay, LESLIE, hold on." HOW DID SHE KNOW MY NAME? I never told her. She had to have seen it on the screen that Shawn had been working on. So she DID know Shawn, after all. Hmmm. She put me through to someone who said his name was "David" and I reported my experience with Shawn, explaining that I still could not place my order because my checkout total reflected the invisible items in my cart. He listened to me and we hung up, with no resolution to my ordering problem. I then remembered something I wanted to add so I called back and asked for David. I was speaking with someone named Carol -- not a supervisor but very helpful. I told her the situation and she looked me up on her computer and said that there was not one single note written down. Not one word had been documented from the conversation I had with "David". I was dumbfounded and furious. I asked to speak yet again to a supervisor. This time got Paul. He went on to say that there was no one by the name of David that worked there. I was so worn out by this time (and still am) that I just had him order the 3 items that I could see. I believe he said he would waive the shipping charge but I'll believe that when I see it. Oh, and I am a Belk Premier Rewards Cardholder. Not a proud one anymore. I plan to write Belk Corporate and make them aware of their shoddy, embarrassing, insulting customer service. P.S. If you are shopping online, don't put more than 3 items in your cart. Because Belk most certainly will NOT be able to help you.


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