Flag NordicTrack Customer Service Review

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I purchased a Free Strider in 2012. I purchased the 5 year parts and labor warranty. I have spent the last 2 months trying to get my machine repaired. There process is a nightmare. They asked me to describe the problem over the phone then told me they would send the parts needed for the repair then I would need to call a tech to come out and repair the machine. I described the machines defect as best as I could (I offered to email photos but they declined), but this method of diagnosis is the worst! Half of the parts I described didn't come and I have no idea what parts are truly needed! They need to have some one qualified come out, look at the machine and then determine what parts are needed. The customer service phone wait times are crazy long and I was repeatedly told a manager/supervisor was not available. At this point I have no confidence that the machine will ever be repaired.


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