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I have been to your company/service department on five different occasions . Allow me to explain my story. I originally came to the service department in July because my cars' Check Engine light came on. I took it to Auto Zone first to have a diagnosis done and they told me it was the throttle body position switch. I then took it to Nissan and had them to do a diagnostic test as well. They confirmed what Auto Zone stated. The service department stated that I had the option of purchasing the NAPA part the lesser valued part or the manufactured part which was the Nissan part. I opted for the lesser value because that is what I could afford at the time. They replaced and I paid $635. Two - three weeks later my car was doing the same thing. I took the car back in, they kept it again a couple days and told me the part was defective and that they replaced it. Two-three weeks later I took the car again because it was still not fixed. They told me they would have to put the manufactured part on the car because my car was rejecting the NAPA part. I agreed, they replaced it and I paid an additional $416. Two-three weeks later the car was still doing the same thing and I took it back and a day or so later a service person called to say they couldn't find anything wrong with my car and I pointed out that brake switch light was still coming on and its still stalling. The service man said that he would change the battery somewhere in the car I don't remember but I ended up paying $5 for that. In total I paid $1056.xx. I went and got my car back because they claimed it was fixed. I got my car back on Wednesday of last week and Thursday morning when I went to crank it, it still wasn't starting, the brake shift light was still coming on, the check engine light was coming and when I put it in drive it shut off. It stalled twice again so I brought it back to the dealership Friday. Explained to Ja what happened and he said he would keep the car until they find out what's wrong with it. I received a call Monday from another service man (Jaime) to tell me that the main wiring computer harness needs to be replaced and that it will cost an additional $800. Upset doesn't begin to describe my feelings. The service manager Rich Phelps is nonchalant about my car being fixed and quoting me a ridiculous price even though they may have misdiagnosed my car. I have researched my type of car with the same type of problem which is the brake switch & sub harness which cost no more than $60. I called today to ask them to put the car back together and to refund the entire amount I have paid out of pocket and he said he would put the old part back on my car which I believe may not even be there because it's been well over a month since it was changed and if it's so easily to put back the part that makes me think they never changed the part. I have no complaints about the service department as a whole because they have awesome customer service skills every time I have arrived there; however, I don't like being given false information and handled as if I do not know anything.


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