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On Monday night SEPTEMBER 26,2016 I purchased from your store location #5714 in which the employee Eric L. Guided my wife and I into the worst possible experience with this company Autozone we have ever had. I personally have not ever received the type of unprofessional service like we last night. My wife goes in twice. The first time was to wash her hands in which she had to ask for Assistance and there was no one else in the store but her and two coworkers (Eric L. And other employee). I noticed that Eric L.stayed behind the register staring at her walk through the store as did the other looking her up and down. I send her back in for a 2nd time to ask for someone to help us put in the brake lights. My wife went in and again, were not assisted. She looked through the parts manual while being stared at again in a prejudiced way by Eric L. behind the counter. She then finally went up to the other employee and asked if there was anyone who could help with replacing a light. The employee proceeded to tell her that "we can and we do depending on if it's hard or easy to put in the car, but were not doing anything now because it's dark." While he was explaining this Eric L. approaches them, does not even introduce himself, and with attitude, jumps in saying "yeah we don't do anything in the dark. But she can come back in the morning when the others will be here." My wife tells them okay and thank you and leaves the store. I then go in to borrow a tool so that I can change it myself because my wife had a 4 hour drive by herself that night for her work. After retrieving a tool, Erik proceeded to come on out to the car and help me, not knowing that my wife and I were together. When he came out my wife asked a serious question. Instead of answering, Erik L seemed to have lost all professionalism and accused my wife of having an attitude and continued speaking to us in a disrespectful and threatening manner that was completely unacceptable. He did this by turning to her with an smart attitude and saying "if you're going to have an attitude then I dont have to do anything for you." I was offended because my wife simply asked him a question in which I also just was curious to know. After explaining to him she had no attitude (as he had no right to assume and accuse in the first place) he then explained to her that "the process is a little difficult so I'm here helping your husband." He said this in the nastiest way towards my wife. When my wife tells him thank you he proceeds to ignore her with attitude as if she was nothing. I say this because, my wife then starts talking to me and asking a question that had nothing to do with Him, however Eric L. takes it upon himself to make yet another rude comment at my wife in front of my face while. He proceeds to talk about my wife in front of her to me as if I was a stranger or one of his gossip buddies stating as he was trying to unscrew a light "hey man she must want to mess this up and stop me from helping you." We both looked at him because he interrupted the conversation my wife and I were having to say this which again was extremely unprofessional and beyond disrespectful. My wife finally lost her cool and told him to get away from our car and that we did not want his help. He then quickly took off mouthing back at my wife very rudely and going back with her as she said a few choice words in which we both apologize for. The entire time Eric L was provoking my wife to anger by the rude comments and attitude he continued to give her, while including me in the conversation as if she was some trash on the street that had wondered to autozone. As service members of the United States armed forces, we do not pay you our hard working money in order to be disrespected in a prejudiced manor by an employee who is Supposed to be there to HELP and not talk about, threaten, and disrespect my family. This was completely unacceptable and I am pushing for action to be taken in regards to this employee Eric L at store #5714, and his terrible customer service. Again, Ive never experienced anything like this at an autozone until coming to this one last night for the 1st because we are new residents of Oxnard. I came back to return the items in which he stated the system was down due to closing, again with an disrespectful attitdue. I also told him that I did not appreciate the way that he spoke to or treated my wife and that i would be speaking to his manager in the morning. He proceeded to mouth at me and when I turned my back for a second I caught him aggressively throwing his fist up at me and jumping on the other side of the door. Then he walked behind the register, quickly jumped his cell phone to call someone, I imagine to hurry up and tell his side of the story before we could see anyone the next day. I will never bring my business here again and almost went to NAPA. Now I see why. As far as the company, I'm not sure about staying with Autozone. You all have to do better with bringing in employees that you are allowing into the system. They do have personality tests that companies use for hire to measure your employees integrity amongst other personality traits. This in turn helps to eliminate people that would be unfit for the job such as Eric L and his terrible professionalism. He obviously has low integrity to have said and treated any individual the way that he did last night. He could have kept his rude threats and comments to himself but chose not to. I called the regional office and am awaiting response.


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