Flag Netgear Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

We purchased a number of Netgear ProSafe GS108Tv2 8 port switches. One of them failed recently. I removed the cover to find out why there was a mechanical metal rattling sound on the inside to find the cooling heatsink floating around inside the case.. These devices come with a supposed lifetime hardware warranty. The aluminum heatsink that cools the main Broadcom network engine is secured only by glue. This means over time as it is heated eventually the heatsink will fall off and the device will fail. Heatsinks MUST be secured by metal clips that are attached to the PCB. Netgear support gives you the run around about having to have your orig sales receipt or they will not provide an RMA. Needless to say this is very poor customer support.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video