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If you have an actual emergency with HVAC, you are out of luck. They will schedule a repair appointment for up to a week after the breakdown occurs. And if a replacement furnace or AC unit is required, typically after 2 or 3 futile attempts to repair, then AHS will not tell you what brand or model is selected by them for installation. They will not tell their designated HVAC company either, so you may be getting cheap junk because you cannot comparison shop. This happened with my furnace and I decided to buy a quality product (which AHS considers to be an "upgrade") from their installer. But they only gave an allowance of $600 on a $2500 replacement furnace. Barely paid for the service contract with AHS.


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