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On March 9,2016 I test drove a 2014 Ram 1500 quadcab SLT 4x4 & noted it was very muddy underneath chassis engine bay & requested the clean it before I was buy it & sales Mgr.agreed to clean & detail truck when I was to pick up class III hitch installed on Due Bill.
On March 10,2016 I noticed some dents & scratches on Left rear roof on quadcab
& sent photos of Damage to Sales Mgr.
Sales Mgr.said they would fix & I got a repair estimate of $500.
On March 14,2016 I returned Truck for repair & was called in to talk to Mike the Dealership Mgr.who was verbally abusive arguing that he was not going to repair the concealed damage on roof.
Only after I advised that I will file a BBB complaint did he realize & agreed to repair damaged roof on March 14,2016
On March 15,2016 I received my truck with 3 small apple size dents removed but no repair to the deep scratches in paint on roof. Very disappointed with the poor service & Bad attitude of Dealership manager Mike who was very
rude.
I had to order & pay for the Class III
Hitch myself since this Dealership Service department can not even arrange to have $104.15 part ordered & installed in 30 min.as promised on
March 14;2016 as agreed on Due Bill.
I will have Hitch installed myself for $50 - $75 when part arrives this week.
Also, Winshield has hundreds of small pits that makes it difficult to see out winshield in direct sun the pits are like having glitter on windshield.


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