Flag Norwegian Cruise Line Customer Service Review

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Just returned from a ncl cruise on the spirit to the Caribbean.
My complaint: food was comparable to Golden Corral restaurant. Same menu as buffet.
This cruise was given to us by a casino in Nevada. But it was not free. We had to pay a casino promotion fee plus cruise tax.
now we have $650.00 for 2 invested in cruise.
ok. Fine. Now our room is inside cabin. Ok.fine.
but....it's located under the buffet kitchen.
all night noise unbearable to sleep. Anyone, when you book, know where the kitchen is, preping starts at midnight until 5:30 in the am, then breakfast starts at 6:30.
next, if you like the casino, which is why we were rewarded these tickets, be prepared for the worst. The casino is not ventilated correctly and the cigarette smoking is so bad that we both had severe sinus infection and ruined our entire vacation and beleive me I was not the only one complaining. Several people would not even enter that room because of the putrid smell.
Why can't they eliminate one of those restaurants and have another casino for non-smokers..beleive me the money was spent and lost on gambling.
It's unfair that we had to avoid something we enjoy. I understand the the smokers have their right and I am not judging them. Just make it comfortable for the non-smokers and give us our right to breathe fresh air and enjoy what we like doing. Playing slots.
we have gone on many cruises and were excited about this one, because it now travels out of Port Canaveral. It will be the very last time. The experience was horrible and am still suffering from a bad cold received on board the ship, which I would say 50 percent of the people on board were sick with colds. Its a big germ carrier, in my opinion..think twice before booking. There
are no frills. Those days are gone. No activies, no fancy meals, just their hand in your wallet and paying for service daily. Weather you like it or
Not.


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