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PB has been my go to store for basically everything in my home. The new return policy is unacceptable. In this day and age, I can go to too many other places who ship free and do not charge a return processing fee. What happened to placing a return sticker on the box and mailing the return. Is it assumed that if we have to place a call to initiate a return label for a UPS pickup that many people won't bother? It will be an absolutely last resort for me to order anything from PB in the future. I am so disappointed.


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