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just had a call from someone called Lucy, asking to send a brochure and free products to us - I stated that we have a carbon neutral footprint and to maintain this would prefer to have information sent via e-mail and read about the product to see if it was right for us prior to sending any freebies, the lady didn't seem to understand and asked me to repeat, which I did, then she put the phone down on me! Not a very good way to handle prospective customers! She also withheld her number.


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