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There are several Charter Communication wires down across my 81-year-old handicapped grandmother front porch. We have been given the run around for almost 2 days now. I am on my 5th call with Charter. A technician was standing there staring at the pole and wires watching my mother ON A CANE try to get my grandmother (Who is recovery from a broken pelvis due to a fall) up the ramp and around the wires ON A WALKER. When asked about removing the wires, my mother was blown off and told "I know nothing about that." "I don't have a work order." I was promised to be a HIGH PRIORITY last night and this afternoon and that it would be handle last night or first thing this morning but no. Dispatch says the will TRY TO GET SOMETHING SCHEDULED. They hope to KNOW something more by 9 PM TONIGHT but can't assure me.


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