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I got myself a new 2015 Mustang that I now have a problem with, my engine light is on and after over a week with the dealership they can't find the problem, the FORD hotline can't find the problem, I've been told a Engineer was coming out for 3 days and that never happened. I sent a message over to FORD Corporate and they responded that a Ford Regional Customer Service Manager would call me back in 1 business day, its my 2nd business day and no call from a Ford Regional Customer Service Manager. I guess word got back to the dealership, and why wouldn't it, the Dealerships Service manager wants to setup another appointment but that's not the call I was told to expect. I guess the ideal is as long as someone calls, it doesn't have to be what we said we were going to do. BTW I received a letter from the General Manager of the Dealership that said his goal was 'complete customer satisfaction' but I can seem to get a hold of him, got to love those form letters. Trying to keep this short so I won't mention all the problems I've experienced lately, going to end with this. It would seem this recent experience is more about Ford and not the customer so THINK FORD FIRST.


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