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I have had American Home Shield for 4 years. The last 3 summers, I have had various problems with my A/C. In June I called for service and was told they could not have someone come out for 5 business days. So, we waited. Then, the company that came out was from another city about 200 miles away. He said he fixed the unit and left. It worked for about 2 weeks, then I had to call again. This time, it was a 4 day wait, same company. So I called AHS on July 15 to cancel my service. I was on hold 3 different times for over 30 minutes with no answer. Finally, I put in a written complaint on the website and requested to cancel. No response. I called again and after a long hold, I finally spoke to a customer service rep. She said she saw on my account that I had requested to cancel but she couldn't take care of that, only the retention department could. She did say she would cancel my bank account information so they would not debit my account again. She said she would have them call me back. So, she put me on hold and forwarded me to them, no response. On 7/29, they withdrew another payment from my account. I called and waited and finally got somebody in Customer Service. NO ONE WILL RESPOND IN THE RETENTION DEPARTMENT AND FINALLY, 8/17 (2 days ago), I got a voice message that they had processed my request and my account was cancelled with no amount due. Then today, they auto-debited my account again.


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