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For the last 2 years I have called AHS regarding my AC and very much to nothing was done in 2013 or 2014. Technicans had to come out multiple times to get it to work. Recently I called on 7/1/15 to have someone come out and check our AC. A person came out from ALM on 7/7/15 to look out our AC. The unit is over 45 plus years old and it kept tripping the breaker. While the technican, from ALM, was checking the unit smoke came out of the unit, my husband was standing there and watch it happen. The technicans from ALM recommendation we get a a dedicated line installed just for the AC and that the unit be replaced. We spent $850 on a electrician that AML recommended to install a dedicated line, immediately after the installation we call the ALM to let them know that the dedicated line was installed. ALM sent out a different technican to inspect and write up a report. That was on 8/4/15. I have been calling to get the status of the AC and no one has called me. I keep getting the ladies in the call center who can not give me any answers. I am frustrated with this process and I am not happy that I keep being told that I will hear from someone in 24 hours then 48 hours now it is up to 72 hours. I have been with AHS since 1999, you would think I could get better service than this. Not a happy camper.


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