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I called with a service request, it was urgent as my refrigerator was leaking water on my brand new just installed $ 5,000 hardwood floor. The tech I spoke to informed me that the soonest they could get someone out to assist me in this matter was 3 days, now this is not acceptable for not only me but for my floor, I explained to the tech that this was not acceptable and I needed some out here sooner, she put me on hold and returned after a few minutes and informed me that the next 24 hours is available, I asked her if the new floor would be covered? No I was informed that any secondary damage is not covered, and if I would read my contract I would see that this issue is clearly covered. I then informed the tech that if this is the best that this company can do then I will find another company and to cancel my contract. I then hung up and called a company that has a service man on the way.


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