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I have been covered by AHS for approximately 12 years. On Thursday July 16 my air conditioner went out. I put in a service request and a contractor came out on Friday. He said the unit would have to be replaced. On Monday, an AHS representative called and said that the service had been approved. I did not hear anything until Wednesday when I called AHS. I was told that a Purchase Order (or whatever) had not been filed. We went back and forth and were finally told that everything was good to go. This morning the contractor called and said a crew was on the way. When they got here they had the wrong unit. They said all the paperwork would have to be resubmitted. I called AHS and was told there was no notes or anything. I put in a request to speak to a supervisor but have not heard back yet. Our temp has been in the high 90's with a heat index of over 100. I need to talk to someone and I need something done about this before next week. Thank you. John Goddard.


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