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(July, 2010) My statement had my maiden name on it ( and it wasn't even spelled correctly!)...had to contact my rep, who never called back. Then I emailed him, and he told me to call the customer service myself. It took a while, but the service line was helpful (slow, and had to give my info 2X). But it was still faster than actually working with my rep! Sad...*sigh*


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