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I wish I read these reviews before applying for a mortgage with HSBC. They are the most incompetent, unprofessional and inattentive group ever! They assigned us a mortgage consultant and a loan processor, we are unable to reach either one. I called the branch, the customer service hotline and the mortgage services. I keep getting transferred without any progress. Even with our excellent credit histories and a 20% down-payment, the process is taking over three months to complete. We're told one thing will get done this week, instead it takes them a few weeks to complete. They impose these non-refundable fees that you're responsible for even if you don't close with them.

As first home buyers, when we first approached our mortgage broker, the guy seemed very professional. Now that we're in the midst of the process, we can never get a hold of him. I've been calling the branch where he works for the past two weeks now, and it just goes to voicemail.

Stay away! Our frustration level has skyrocketed and there's no one to complain to about this at HSBC. I've contacted their management, they promised to call back and they still haven't. Terrible service all around at HSBC.


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