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Citi bank closed out my credit card without any notice or reason. we only found out as my wife went to pay online and the system would not allow any activity. I called and was advised that their records show that I filed bankruptcy. they gave me a lawyers # in Tennessee and a case #. turns out that a Christine Jones in TN has the same last 4 digits on her social sec # and citi bank attached the bankruptcy action to my account. I have spoken with the trustee of the bankruptcy court in TN and they assure me that NO WHERE in their records does my social security # show. It appears to be completely Citi banks error. They will not let me speak to anyone about it, say that it is being investigated etc. in the meantime I have no credit card, and am worried about my credit score and getting this corrected. Also cant pay the bill on line and am not sure if I should mail payment with a letter? This has been over 10 days since we discovered the closed account and I still have had NO written communication from Citicard re: the account. Is there any advocate for consumers when credit card companies make these types of errors. how do I get this expunged from my credit record?? any suggestions are appreciated.


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