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This is my second BlackBerry phone, I have the Q10 and I won't even wait for my contract to end before changing to the Samsung or ANYTHING other than a BB. I don't know what the updates are supposed to do but my phone now works erratically! I am to the point of throwing out the Window under the next car that goes by! No wonder this company is going down the drain!!!!!!! And what customer support, consumers have to resort to a site like this to vent and ask for help with their products.


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