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I'm sure nothing will be done may not be able to find who was working with me don't know. Called in at about 4pm on 11-23-13. I could bring up my tickets on screen but could not figure out how to print them. So she put me on hold and never came back. About 15 minutes later the music stopped and the phone went busy. As soon as she put me on hold I figured out what I needed to do I could have told her if she would have came to me..........Windows 8 I hate it. There was no print icon to print tickets. I just needed to open devices on the right side of the computer and click on my printer. Pretty simple, maybe there is another way to do it but that worked. Now she would know this if she wouldn't have given up on me. She could have transferred me to some one else rather then just giving up and leaving me on hold. I know I could of hung up since I had figured it out on my own but that wouldn't have helped her with the next person that had the same problem. 15 minutes I can't get back.


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