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TECH SUPPORT STINKS - COST ME $96.00!!!
I called Tech support because I couldn't get online at all. The Support Tech told me to try a couple of things and still no luck. She said she tried everything available and that the problem was my phone line. I told her all my phones work and that wasn't the problem. She insisted it was. What was I supposed to do? I'm not a tech specialist and I needed internet service. I called the phone company and they sent someone out to check my phone lines. Because the problem wasn't caused by their equipment I was charged $96.00. The repairman said he'd look at my computer since he was charging me $96.00 and said the tech I spoke to only had me remove the old modem info in one place. It was showing up in two other places. Tech Support stinks.


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