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Terrible product, customer service, and company all around. I bought one of their tablets in may of 2013 and barely used it. I came home from work one day and my wife informed me that the lcd screen was messed up. I contact archos and they tell me that it's covered under warranty and to send P.O.P. and they would send me the shipping papers to send it in for repair. Sent it in for repair in August and waited. September came and I had to contact them to find out what was going on. The woman I spoke to, I believe her name was Yolanda, said that they would just issue me a refund on my purchase, I said ok and that was that. Then they proceeded to call me and say that they would not refund my money and that for $142 I could upgrade to the newer model or they would ship me back the damaged/defective piece of garbage and be done with it. I told them no, just issue me my refund that they said they would and Yolanda said we will not issue a refund so you have to pay to upgrade. I said no and I wanted to speak to someone above her. After a small wait she returned and said either take the upgrade or the broken tablet. When I said no I want a refund and asked for someone above her she hung up on me. This is not how you do business, and it's very unprofessional. Now I'm on hold with customer service waiting to speak with someone. I guess this is my punishment for purchasing something from a French company. I advise everyone to avoid this company and their products like the plague, otherwise you will end up with a useless paperweight.


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