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United Health Care

Need I say more? AARP recommends United Health Care by lending its good name to their list of preferred insurance providers.
UHC doesn’t care about senior as exhibited by their policies. I certainly cannot recommend them based on my experience. UHC disempowers their employees making them powerless to override company policy even when the policy is absurd. UHC have determined that their employees lack the common sense to override policy even in obviously absurd conditions. They don’t care about their employees or customers. Bigger profits is the name of their game.
Here is my story, judge for yourself.
I have an ulcer on my foot. I am a diabetic. The ulcer is infect. I saw a podiatrist who prescribed anti-biotics and cultured the ulcer. He told me that I might need to take two different antibiotics depending on the outcome of the culture. Sure enough, I received a call from the physician to pick up the second antibiotic and was ordered to take both antibiotics simultaneously. This required a renewal of the first antibiotic. When I called the Drug Store to reorder the first antibiotic, I was told that it could not be renewed for 24 hours. I explained to the pharmacist that I did not want to make two trips to the drug store and asked that he get an override. United Health Care would not override the 24 hour delay imposed by their own policies. I called and asked that they reconsider. I got a firm NO! I thought to myslelf, surely someone at UHC is empowered to override the 24 hour delay. Well, I thought wrong! I asked to be transferred to a supervisor who also said NO! I was told they could override for “vacations” but not for Rx’s renewed to soon.
This ridiculous policy puts me at risk since the foot should be elevated and avoid irritation until the sore closes but UHC does not consider the issue to be serious enough to allow their agents power to override a 24 hour delay in reordering an Rx. AARP should not be lending its good name to UHC. Their attitude toward ‘seniors’ is evident in their policies. Look elsewhere is my recommendation. I know I will.


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