Flag Westinghouse Customer Service Review

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I have a CW40T6DW Westinghouse tv. I just wanted to ask how I could manually enter a channel. I have a rotatable antenna and want to peak the antenna on a channel. All I can do is auto scan. Not much good, but this obvious design flaw must have a work-around. E-mails, poking around myself, web, etc. After about 6 months I got a single reply to my email telling me to call the new help number.

Wahoo. Now, I am having the same luck as everyone else. I call, get through the phone tree, and click, it rings then hangs up. Once, I got through to an actual hold queue, with music on hold and everything. Waited. Waited. Waited. It rang, and then, you guessed, click. No people there. Good luck.

If your Westinghouse product doesn't work, throw it away, or better yet, sell it to your electronic scrapper. Slave labor from China obviously does not include customer support. This is NOT the Westinghouse of my father. I am an old grey beard EE, and knew many retired Westinghouse engineers in my life. All have since died. I am actually glad now, because they would now be embarassed to even speak the name. Don't kid yourself in thinking this company is anything at all like it was 50 years ago. I am afraid the buyout-sellout cheapest mentality has come full circle. No-name throw-away non-repairable junk to fill landfills. That is Progress, but towards what?


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