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I purchased the geek squad insurance mobile policy for two phones. Both of them i was told that when something goes wrong i can walk into the store and get a new one on the spot. This did not happen with EITHER phone. The first time on an Iphone4 I opted to just deal with the issue. On my LG Optimums G I decided to go ahead and accept the 3-5 days that they guaranteed it would be in, even though when i bought the policy they had said it would be instant. Well it's been a week, and now they're saying that I will not be with a phone for up to 21 days!! On top of this the customer service that I have received in order to deal with this has been absolutely atrocious. While they do say that you will receive a new phone if yours is damaged it is no where close to the time frame that they sell you.


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