Flag Sprint - Nextel Customer Service Review

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I ordered a Samsung Galaxy II and called for a return shipment form and was told that they no longer gave 30 days for a return and even if I had returned it, I would still be subject to the 2 year extension and the buyout would be $350.00. I had been with Sprint for 7 years and I noticed that my bill kept going up and up. 10 bucks for 3g svc and after the Samsung another 10 for 4 g. I pointed out that we dont have 4 g and was told that didnt matter, that my phone had that capability so I was being charged. I was never informed of the 14 day return which I was told by the rep that it started when the phone shipped and by the time they recieved it on the return. Meaning if it sat in the warehouse 2 days before shipping and another 2 or 3 when received, that given the mailing time and time for me to play with it, say 2 days to decide I wanted to return it, it was engineered so the customer was at a time disadvantage and would be stuck with the phone, charged and also the auto contract extension. They are told not to tell customers about the new policy and you can no longer order phones from sprint you have to get them from a 3rd party...Best Buy.
Im done with Sprint, the extra charges, the higher rate to buy out your contract and the total lack of customer service. I have always paid on time, never been cut off and I feel because I was a long time sprint customer they used my familiarity with the usual policies against me and trapped me into being unable to return the phone in a timely manner and the extra 4 g charge which doesnt exist, and the 100 dollar increase in the buyout. I ported my number with Cox and will get a tracphone when I travel. I was shown no respect cooperation or caring or even any motivation on their part to retain me as a customer...Wish granted!


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