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So far, I have had a bad experience with customer support. I was told to ship my tablet back for repairs since half of the screen had a red/pink tint to it. (Firmware upgrade did not work.) I received shipping confirmation that the product was received on 11/20, but Archos doesn't report it was received until 11/27. Companies get backed up, so I understand. The repair status website says it should take 10-15 days to have it repaired. That is reasonable, so I understand. So, after they had my tablet a month, I decided I had better contact someone. Their support page has a Facebook contact page and I send a message via that page with a "someone will contact you as soon as possible" message. People get busy, so I understand. Over a week goes by and no one has contacted me, yet. That I do not understand. It is now two days before Christmas and I doubt I will hear back from anyone anytime soon. Not sure whether to contact corporate or the Better Business Bureau at this point. I'm really just hoping I get my tablet back. Buyer beware.


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