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Horrible, Horrible, Horrible. My son has played xbox live for many years and xbox before that. He got locked out of his account for absolutely no reason whatsoever and we have spent weeks trying to recover his account. xbox live and windows live have the same ownership and It's a sad day when they pretend they are separate all in the name of swindling young kids out of hard earned money and locking them out of xbox live when all they want to do is play the %#$&%@ game. We have jumped through hoops between xbox live and windows live running back and forth between pc and xbox, waiting for e-mail resets that do not work, and talking to customer service tech that are morons. I think they want us to pay for a new account, when out present account has 8 months left. They want to steal our microsoft points we paid dearly for. This has left a sour taste that won't go away soon. I give their customer service an F- mostly for ignorance and poor attitude. I'm sorry to leave such a negative note but I want others to know they aren't alone.


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