Flag Bally Total Fitness Customer Service Review

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I am a longstanding member of the Bally's club located in the Sheepshead Bay section of Brooklyn, N.Y. So far this season, the club has lacked air conditioning and proper ventilation. I was advised by club personnel that the matter would be addressed immediately after the Memorial Day weekend. Now more than two weeks later, the conditions at the club remain oppressive.

No one is able to provide any or reliable information concerning the club's deplorable environment. I e-mailed the corporation over two weeks ago and have received no substantive response.

Nor is this the first time the club has had no air conditioning. For all or substantial parts of the past two summers, the club also lacked air conditioning and proper ventilation. How am I supposed to use the club with air temperatures surpassing 90 and at times exceeding 100? I am paying for a membership that management is effectively denying me use of. I am 63 years old am not taking the risk of exercising under conditions that are hazardous to my health.

My numerous complaints to the club and letters and e-mails to the corporation have all fallen on deaf ears. No responses received and no corrective action
taken. I have asked Bally's to refund the balance of my current annual membership and plan to take my health club business elsewhere. I am encouraging other exasperated members to follow me. As for individuals thinking of joining Bally's for the first time, think again. Do yourselves a favor a run as fast as you can somewhere else. This is a thoroughly disreputable organzation.


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