Flag Archos Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

A couple of problems, mostly very minor and one Google problem not so minor. Big problem with Google last, first the two minor problems, and by the way I am very happy with the 80 G9, I think it is the best value for money and I researched very hard before I purchased as this was also a trial for further purchases.
First I cant register my purchase with Archos it either says the purchase date is wrong or the serial number is wrong but both are correct, I have tried about 6 times. Without registration I cant access the online service on the Archos website.
The second problem is that the Tab automatically tried to update the firmware to ICS it's self a couple of days after I purchased the tab, I gues this was planned as the firmware upgrade was promised, I just expected it would notify me first.
The download just hung and after a couple of hours I gave up and did a reboot, the same happened again, I connected the tab to my comp and downloaded the firmware update and moved it to the tab memory, now ICS is working fine but every time I look at the apps page the update is running, I kill it with app killer but next time I turn on it is back and running, please let me know where to find the auto update app and which folder and what files I should delete to kill this app for good.
Now the big big problem and it is not the fault of Archos, but it has the potential to kill sales in favor of the new Windows Tab OS, for example I was planning to purchase further units for a client but I can't do that now because for security and the way the tablets were to be used the program and it's data had to be on the SD card, Google have disabled access to the SD card in honeycomb and ICS, they have rendered the SD card all but useless.
I didn't see any publicity about this major fact it is being kept very low profile, my fault I suppose because I do research before any purchase and I missed this one. I am not sure what I would have decided to purchase now, it certainly would not have been an 8GB I may have gone for the 16GB but then again I have lots of apps and data and backups on SD cards that now can't be used with Android ICS, backup applications can not work on ICS, this is a shot in the foot for Google and Android OS, the public will soon learn and I think there will be a big swing to Windows tablets, I for one can not use Android based system for work applications so I will have to purchase Windows based tablets for the time being.
As I said at the beginning I was very happy with the 80 G9 quality and I think Archos have the pitch just right, price build quality etc, I was very impressed and I have found a use for my 80 G9, my wife uses it a lot and I have some good apps running for use away from the home, but the fact I can't backup to SD or expand the memory with a SD card or run apps from the SD card makes me wary of just how much trust I should put in the tab.
I hope manufacturers will put pressure on Google to sort this out, if they don't then soon the Android OS will be a dead duck and if this is the lead-in to forcing tabs to use Cloud based media the public would not stand for that, also the organization I work with forbids their apps and data from Cloud computing altogether.
Thanks for listening to my gripes
Best Regards
William G Hutchinson


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video