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HI
I had missed my March payment by 1 date and was charged a $25.00 late fee. Now I find that I was charged ANOTHER $25.00 late fee for the late fee - so my balance due is $50.00. When I called Customer Service to see if anything could be done, I was told they can only reverse ONE fee in a year. I know this is my fault because I failed to call when I found the first statement with the $25.00 late fee on it and missed the posting date but I can't believe you add late fees to late fees without making any contact with the person. On occasion, when I've missed the due date on another card, they call and ask if there is a problem because my credit is good. I usually pay on time and pay well above the minimum payments. If you would check your records you could see the thousands of dollars I used to spend at BOSCOV's but as of today, I have closed my account and will send you the $25.00 fee if that's they way you want it. Your loss - Kohl's is right up the road. if you can relax the RULES once and reverse TWO fees, let me know and you can issue me a new card. If you can't I'll send the $25.00 and shop elsewhere.

Thanks
COnnie Egenrieder


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