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We made a reservation 6 months in advance for Christmas Day on St. John. When we arrived we stood in a long line at the Budget counter. Every single customer arriving was told there were no cars available.
They would call us when one was available. We took a taxi to our private home (no other car agency had any available, obviously, on this day) and we cannot get the local ticket counter to pick up. Voice mail every time. It has been 24 hours - we are in a private house not within walking distance of restaurants, etc., with a small child. Can't seem to get the customer service people on the mainland to understand what inconveinence they've caused. NEVER USING THIS RENTAL CAR AGENCY AGAIN.


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