Western Union customer service

Please find Western Union customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Western Union listing at any time if you have new information.

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Customer Service

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Phone: 800-325-6000

  • How to reach a live person:
    • Press 1 for English
      Keep pressing "#" until their system gives up (took me about 6-7 times)
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • TTY Customer Service Phone Number is 800-877-8973

User Reviews

22
Sep

Posted by Abigail


on 9/22/23 at 11:59AM

Horrible customer service !!! The worst they just beat around the bush supposeably they dont have the option to cancel/refund a transaction my money is stuck to there system i sent money to my family memebedz in Guadalajara they were not able to receive for some reason i call customer service with a case & atracking number and they say they cant cancel or refund Thieves!

11
Oct

Posted by Angela


on 10/11/22 at 12:48PM

You are thieves ..I needed a refund on my money orders you want to charge me 15.00 per money order .. your charging me for not being able to use your money orders this is bull and you are a thieving low life business con artist in a business ..bet you screw over a lot of people .

15
Jul

Posted by Art F


on 7/15/17 at 12:10AM

Their phone system seems to be programmed to hang up on you (with a chirpy, infuriating, "Goodbye!") if it detects you are trying to reach a live person. Unlike pretty much every corporation where I've tried to reach a human, instead of putting a representative on when it can't figure out what you want, it just hangs up. This company clearly doesn't give a crap about customer service.

06
Jul

Posted by Kelly


on 7/6/17 at 10:33AM

I am in an emergency situation in Azle Texas, with an elderly couple who accidentally threw away their entire money order for rent to their government housing apartments. I have been on the phone with Wu no less than 15 times. I have been hung up on, given numbers and extensions that don't exist and put on hold for a total of hours. I am simply trying to get a stop payment for this disabled couple who are at high risk of getting evicted!! I have never dealt with a company like this in my life. This could be a life or death situation and I can not find anyone in this corporate giant to talk to. This company is a disgrace. I'm contacting Fox 4 New in Dallas to investigate. Maybe they can get an answer.

05
Jun

Posted by Anonymous


on 6/5/17 at 8:01PM

I'm trying to send money to an inmate without going to one of the locations, would rather do it at home, how do I go bout doing that?

View all 37 Western Union customer service reviews »
Customer Service Ratings

Based on 112 votes.

3.0

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Western Union customer service news
Western Union Teams With Albertsons For Money Transfer

Western Union announced it has partnered with Albertsons to enable consumer access to international and domestic money transfer and money order services, as well as bill payment services at Albertsons' locations. Consumers will also have the option to ...

Western Union Customers Have New Way To Send Money

Western Union announced Thursday (July 5) that it has inked a deal with Post Bank, one of Russia's largest banks, to enable customers to use Post Bank's mobile banking app to send Western Union Money Transfers directly into billions of bank accounts in ...

Western Union Hasn't Seen The Benefit Of Using Ripple's XRP Tokens Yet

Western Union's chief executive Hikmet Ersek said this week that testing Ripple's cryptocurrency XRP for payments hasn't given the company any financial benefits as of yet. Speaking during a presentation at the Economic Club of New York covered by ...

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