Posted by Anonymous
This worked! I had tried three times before to connect with an actual person, but it's only because of this tip that I was actually able to do it. Thanks for sharing!
Washington Mutual customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Washington Mutual.
06
Jan
02
Jan
27
Dec
Posted by not satisfied
Washington Mutual customer service is no help at all!!! I tried to reset my secure code on their website and it didn't recognize my card number or name or other personal information. I called and the customer service rep transfered me to Mastercard Assist. Why would mastercard (a different company) be able to access WAMU's website??? They couldn't help me because they have no access to WAMU's website. The Mastecard rep. talked to a rep. & supervisor at WAMU and no one would help her either. They just refered her back to Mastercard's website which redirects me to WAMU's website to set up my secure code???? WAMU stated they don't have website support???
21
Dec
19
Nov
Posted by Aviva
I'm so glad I remembered reading about this site in the newspaper ages ago because I got lost in automated phone hell trying to reach a real live operator through WAMU's menu system. After 10-15 minutes of going through circles and never getting an option for an operator/customer service rep/etc., I gave up, booted up my laptop and found my way here via Google. I did file a formal complaint with a supervisor before hanging up, but I'm sure it won't do any good.
Thank you, thank you, thank you to the people who created this site and keep it updated.
14
Nov
10
Nov
Posted by another bank
We are another bank that tried to get a Verification of Deposit done for one of our customers and the VOD was sent back with a new address in Texas. So I call the 800 number and asked the person whom could hardly speak English if I had called another country, He said YES. But I did not ask him what country, because he was kind and only doing his job. Of course that was only after I dialed all the other numbers that it said to on this site to get to a real person. He didn't really help me, so I called a local branch and they had me fax it to them so they could fax it somewhere else to try to expedite the VOD for us....
16
Oct
08
Oct
Posted by Thai
Thanks a million!!! I tried and it really worked! I was so frustrated, after being on the phone for more than 30 minutes and talking to the automated service, we even became good friends!it is ridiculously how difficult it is to talk to a live person when you call Washington Mutual, I think its easier to talk to George W Bush than with them people!!
22
Aug
24
Jul
09
Jul
Posted by Anonymous
Such an embarrassing several moments.. No one let us know that our ATM card had been frozen after we made a purchase in Mexico using the card.. After scrambling like a lunactic to make sure the funds in all THREE of our WAMU accounts were safe I was finally connected to Fraud protection who tersely told me that it was policy to freeze ATM cards when the owner was a CA resident and made purchases in a foreign country.. thanks for letting me know WAMU. thanks for letting the six people in line at the grocery store who had to wait while my groceries were taken out of my cart when I was told that my card was invalid!! Yes.. it's a lovely protection and I appreciate the efforts.. but please let your customers know to call you before leaving the country.. Mary Lou Kate Robles and Michael A. RObles. Carlsbad CA
