Viper customer service

Please find Viper customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Viper listing at any time if you have new information.

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Customer Support

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Phone: 800-876-0800

  • How to reach a live person:
    • Press 3
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PST
      Sat: 7am-3:30pm PST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • Viper is a product line from Directed so that is who will answer the phone.

User Reviews

13
Dec

Posted by I_hope_the_Viper_company_goes_ba


on 12/13/23 at 4:35PM

No official email to contact, you have to use a form on their website and hope to god that it went through. I have yet to receive any notification that they got my email after 2 days. Continuous waiting on the phone for a customer service rep with no answer. Does anyone even work at this company??? Just need some answers and guidance after purchasing $250+ equipment for my car. I received support back in 2018 and it was fine and they fixed it within 10 minutes! Very helpful. I truly wonder if they have since laid off all their customer service. Wish I could be this TERRIBLE at my job and still get paid.... MUST BE NICE

02
Aug

Posted by Anonymous


on 8/2/19 at 2:33PM

Answer your phones

31
Jul

Posted by I had anough


on 7/31/19 at 11:01AM

I waited 1 hour for 2 different days.
Then I read some reviews and other people are having the same problems.
Dont sell the product if you can't provide decent customer service and support.

06
Jun

Posted by Anonymous


on 6/6/19 at 12:51PM

Do you're self a favor.Dont go off name or price.Do you're research first.Lost 4 grand in equipment not able to speak to anyone.It was installed 2 months ago SMH

19
Dec

Posted by Angie


on 12/19/18 at 4:46PM

This company is ridiculous. Nobody ever answers the phone. We pay for a service and then when there is a problem, there is nobody to speak with. I sent an email and I got a response that they would respond within 3-5 days. What a joke. Who can wait that many days when there is a problem. Maybe the company will have to pay if anything has happened to my son and I can't locate his car. I have received over 30 notification in 10 minutes about the car. It is the same notification over and over and over but I CANNOT locate the car. This is ridiculous. There should be 24 hour support service. I better get a call or email ASAP or I will report this company to the better business bureau. RIDICULOUS

View all 11 Viper customer service reviews »
Customer Service Ratings

Based on 87 votes.

3.3

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